ERIC Identifier: ED318912 Publication Date: 1990-00-00
Author: Kerka, Sandra Source: ERIC Clearinghouse on Adult
Career and Vocational Education Columbus OH.
Job-Related Basic Skills. ERIC Digest No. 94.
Once considered primarily a social issue, literacy has now become a business
need. Changes in the nature of jobs and the composition of the work force are
making workplace literacy programs a necessity. Although definitions of
workplace literacy are much debated, many agree that the reading, writing, and
analytical skills needed at work differ from those taught in schools or
traditional literacy programs. The dimension of context is emerging: job-related
basic skills are those skills needed to function successfully in the context of
the workplace--in the performance of a job.
In light of the recent explosion of information on workplace literacy and
basic skills, this Digest updates a previous edition (Thiel 1985) by defining
job-related basic skills and reviewing the current consensus on their
importance. Levels of job literacy, examples of programs, and recommendations
about ways to make skill development programs work are discussed. Background
information on workplace literacy may be found in related ERIC products (Imel
1988, 1989; WORKPLACE LITERACY ANNOTATED BIBLIOGRAPHY 1990).
WHAT ARE THESE SKILLS AND WHY ARE THEY SO IMPORTANT?
concept of job-related basic skills goes beyond mere reading and writing.
Carnevale, Gainer, and Meltzer (1989) organize these "skills employers want" into seven groups or levels that build upon the skills of the previous level:
1. Learning to learn
2. Reading, writing, and computation
3. Oral communication and listening
4. Creative thinking and problem solving
5. Personal management (self-esteem, goal setting,
motivation, personal/career development)
6. Group effectiveness (interpersonal skills, negotiation,
7. Organizational effectiveness and leadership
The importance of workplace literacy has been underscored by the undeniable
link between basic skills and productivity. Daily reading is now a requirement
of almost every job. Many jobs now require higher levels of education, a trend
that is expected to continue. Now being recognized is the connection between
basic skills and competitiveness--of the United States in the global market, of
businesses, and of individuals seeking to improve their employment status
(BOTTOM LINE 1988).
However, as Sticht (1989) reports, "programs that offer basic skills training
prior to and separate from vocational programs are not particularly effective in
improving either basic skills or vocational knowledge" (p. 2298). The importance
of "functional context" to basic skills training is illustrated by programs
described in the next section.
TYPES OF BASIC SKILLS PROBLEMS AND SOLUTIONS
of basic skills problems can be identified (Mikulecky 1989). First are extreme
low-level literate persons, who need long-term intensive adult literacy
programs, in which offerings range from basic functional survival skills to
General Educational Development (GED) preparation. A second strand includes
workers whose limited reading, math, computer, or study skills hinder their
ability to benefit from technical training. An approach that integrates basic
skills instruction with job training or upgrading can improve job performance
for these workers. The third level involves job-specific literacy programs
designed to relate to actual job tasks. The intent often is to prevent
job-related literacy mistakes that affect safety, productivity, or
promotability. Short-term basic skills instruction is aimed at accomplishing
specific tasks and immediate goals, for example, map reading or preparation for
a certified test (Askov et al. 1989).
North Carolina State University's adult basic education program is an example
of the first approach (Rosenfeld 1987). Its objectives are basic literacy skills
improvement and GED preparation for physical plant workers. The program offers:
(1) reading and writing for students reading below the fourth-grade level; (2)
intermediate classes for fifth- to eighth-grade reading level; and (3) GED
preparation classes. Students get released time for instruction in small groups,
which focuses on using students' own experiences and resources that are job- and
The second strand--improving the effectiveness of training through basic
skills improvement--is illustrated by the Onan Corporation. The technical
training required by a new automated production process revealed that many
employees lacked basic reading and math skills. The resulting Manufacturing
Education Program provides general skills courses in communication, computers,
and math as prerequisites to the technical training (Business Council for
Effective Literacy 1987).
Domino's Pizza provides an interesting example of the third level (BCEL
1988). In collaboration with a consulting firm, the company is developing
interactive videodiscs intended to improve reading and math skills while
teaching the specific task of making pizza dough. Simulations illustrate the
effects of on-the-job mistakes without jeopardizing the employee or the work
process. The videodiscs diagnose individual skill levels and select appropriate
WHAT'S TO BE DONE?
The following steps for developing
programs to improve job-related basic skills are derived from Askov et al. 1989;
BOTTOM LINE 1988; BCEL 1987; Carnevale et al. 1989; and Drew and Mikulecky 1987.
The first step is identifying the problem. What goals or performance
standards are not being met? What projected changes will affect basic skills
needs? Clarify and define specific skill needs and relate them to the company's
human resource development policies and to workers' personal goals. Specify
projected results for the company and the employees. Needs can be identified by
performing a literacy audit, in which information on the skills needed to
perform job tasks is collected through observation, analysis of written job
materials, and interviews with employees and supervisors. Drew and Mikulecky
(1987) and BOTTOM LINE (1988) give details on conducting a literacy audit.
The results of the audit and an assessment of the organizational climate,
resources, and needs can be used in preparing an action plan. Management and
union support should be obtained, and supervisors and employees should be
involved in planning. Determine whether company resources enable an in-house
program, or, because few small businesses can afford such programs, whether a
partnership with schools, colleges, community organizations, or consultants is
warranted. Consortia of businesses or unions with like needs are another
approach. Examples are the Consortium for Worker Literacy, which provides
literacy classes for members of eight New York City unions, and GRASP Adult
Learning Center, which contracts with Chicago small businesses to provide
customized basic skills training (BCEL 1987).
The action plan should tie goals to incentives for participation (for
example, paid released time, potential promotions). A secure, unthreatening
environment provided for instruction, at the worksite if possible, should avoid
associations with traditional schooling. The program should be presented as part
of regular training, with a neutral name to minimize the stigma attached to
illiteracy. Other considerations are whether the program will be open ended or
of fixed duration; whether participation will be voluntary, mandatory, or
referred; and whether costs will be borne by the employer, the employee on or
off work time, or in combination. Many programs have continuous offerings or
flexible scheduling to accommodate shift workers' hours. Increased numbers of
women, minorities, and immigrants in the labor force mean that attention must be
paid to such factors as child care and English as a second language in order to
eliminate barriers to full and effective participation.
In designing, developing, and implementing curriculum, use eclectic,
individualized techniques and organize content by job tasks, building on
employees' job knowledge. Include problems and simulations of actual job
situations, and use actual work materials as texts. Let employees work together
and learn from each other. Avoid taking a "deficit" perspective; use experiences
workers bring to learning. In teaching reading, include reading-to-do skills
such as following directions as well as reading-to-learn skills that will help
employees benefit from further training. Because on-the-job reading emphasizes
reading only what is needed, teach sorting and prioritizing skills.
In considering the uses of instructional technology such as computers and
interactive video, note that media can offer privacy, individualization,
potential achievement gains, cost-effectiveness, and flexibility. However,
technology is subject to change, involves some cost and expertise, and may not
be appropriate for the level of instruction.
Considerations for evaluating and monitoring the program include having
explicit measurement standards; using pre- and posttests based on results of the
literacy audit; providing frequent feedback to employees and supervisors;
measuring success by application of skills in job performance; and including
observations of changes in work habits and attitudes as well as student
Each basic skills improvement program has unique characteristics, because of
each company's culture, its specific literacy and training demands, its values
and resources. Workplace literacy programs can improve worker self-esteem and
job performance, company productivity, and the nation's competitiveness. In the
current clamor over literacy, it should be recognized that much more is needed
than just reading and writing, and much more is at stake.
Askov, E. N.; Aderman, B.; Sherow, S.;
Hemmelstein, N.; and Clark, C. "Upgrading Basic Skills for the Workplace." University Park: Institute for the Study of Adult Literacy, Pennsylvania State
University, 1989. (ED 309 297).
"Bottom Line: Basic Skills in the Workplace." Washington, DC: U.S.
Departments of Education and Labor, 1988. (ED 291 922).
Business Council for Effective Literacy. "Job-Related Basic Skills: A Guide
for Planners of Employee Programs." New York: BCEL, 1987. (ED 285 974).
Business Council for Effective Literacy. "Domino's Pizza." Adult Literacy:
Programs, Planning, Issues no. 14, January 1988, p. 10.
Carnevale, A. P.; Gainer, L. J.; and Meltzer, A. S. "Workplace Basics: The
Skills Employers Want." Alexandria, VA: American Society for Training and
Development, 1989. (ED 299 462).
Drew, R. A., and Mikulecky, L. "How To Gather and Develop Job Specific
Literacy Materials for Basic Skills Instruction." Bloomington: Indiana
University, 1987. (ED 297 160).
Imel, S. "Workplace Literacy Progrms." ERIC DIGEST NO. 70. Columbus: ERIC
Clearinghouse on Adult, Career, and Vocational Education, 1988. (ED 292 974).
Imel, S. "Workplace Literacy. Trends and Issues Alerts." Columbus: ERIC
Clearinghouse on Adult, Career, and Vocational Education, 1989. (ED 304 563).
Mikulecky, L. "Second-Chance Basic Skills." In Investing in People.
Washington, DC: U.S. Department of Labor, 1989.
Rosenfeld, S. A. "Learnng While Earning: Worksite Literacy Programs."
Research Triangle Park, NC: Southern Growth Policies Board, 1987. (ED 291 881).
Sticht, T. G. "Functional Context Education." In Investing in People.
Washington, DC: U.S. Department of Labor, 1989.
Thiel, K. "Job-Related Basic Skills." ERIC Digest No. 42. Columbus: ERIC
Clearinghouse on Adult, Career, and Vocational Education, 1985. (ED 259 212).
"Workplace Literacy Annotated Bibliogaphy." Columbus: ERIC Clearinghouse on
Adult, Career, and Vocational Education, 1990.