ERIC Identifier: ED284315
Publication Date: 1987-00-00
Author: Holbrook, Hilary Taylor
Source: ERIC Clearinghouse
on Reading and Communication Skills Urbana IL.
Communication Apprehension: The Quiet Student in Your
Classroom. ERIC Digest.
Communication apprehension is far more than the first stage fright
frequently found in speech classrooms, school assemblies, and drama productions.
It is a pattern of anxiety, established often in the elementary grades, which
can profoundly affect much or all of a student's oral communication, social
skills, and self-esteem. This digest examines some causes and consequences of
communication apprehension and ways in which it can be diminished.
WHAT IS COMMUNICATION APPREHENSION?
Communication apprehension (CA) has been defined as an "individual level of
fear or anxiety associated with either real or anticipated communication with
another person or persons" (McCroskey, 1977). This anxiety is a significant
problem at the elementary school level. Research reveals that at least 11
percent of the elementary students experience severe CA, and an additional 20
percent may experience enough anxiety to warrant some sort of intervention
(Harris, 1980; Garrison and Garrison, 1979; Wheeless, 1971).
Communication anxiety can be situational rather than pervasive in a child's
behavior. "A tendency to be anxious when communicating may be specific to only a
few settings (e.g., public speaking) or may exist in most everyday communication
situations, or may even be part of a general anxiety trait that arises in many
facets of an individual's life" (Friedman, 1980). Much research has dealt with
CA in terms of a personality trait, but more recently the ideal of CA has
expanded to include both trait and situation views (McCroskey, 1977).
WHAT CAUSES COMMUNICATION APPREHENSION?
General personality traits such as quietness, shyness, and reticence
frequently precipitate CA. According to Friedman (1980), when the ability and
desire to participate in discussion are present, but the process of verbalizing
is inhibited, shyness or reticence is occurring. The degree of shyness, or range
of situations that it affects, varies greatly from individual to individual.
Seven factors which could result in a quiet child have been identified
(McCroskey, 1980; Bond, 1984):
1. low intellectual skills 2. speech skill deficiencies 3. voluntary social
introversion 4. social alienation 5. communication anxiety 6. low social
self-esteem 7. ethnic/cultural divergence in communication norms
While CA is but one of these factors, the others can lead to CA. At the same
time, their presence should not necessarily be interpreted as CA.
Another widely accepted explanation for CA is the Negative Cognitive
Appraisal Model (Glaser, 1981). The model assumes that the quiet child was
criticized for his or her early language performance. As a result, the child
learned to expect negative reactions and subsequently learned to avoid them by
keeping quiet. Even if teachers, parents, or other children merely appear to be
reacting negatively to such a child's talk, the child will perform poorly and
avoid oral communication situations (Bond, 1984).
WHAT ARE THE CONSEQUENCES OF COMMUNICATION APPREHENSION?
The consequences of CA are emotional, educational, and social. Shyness and
reticence affect the social skills necessary for children to make friends. Shy
students tend to confine their career aspirations to vocations that require
little oral communication. They seem to have a higher need to avoid failure, and
they have less achievement or success motivation than other students.
In the classroom, the teacher may regard quiet students as "perfect" in that
they are not discipline problems. But often the CA students' lack of response or
participation has a negative, spiraling affect--they are perceived as less
capable, and are thus called on less frequently in class discussion. Their lack
of enthusiasm tends to limit teachers' attention to them, which further
reinforces their own self-evaluation (Richmond, 1984; Friedman, 1980).
HOW CAN CA BE PREVENTED OR REDUCED?
The school environment can play a vital role in the prevention of
communication apprehension. For example, thirty elementary and secondary
teachers focused attention on the prevention of reticence, and identified
several characteristics of a healthy classroom. These included
--creating a warm, easygoing climate in the classroom --helping students get
to know one another at the beginning of the year --using drama and role-playing
situations --having students speak to the class in groups or panels rather than
individually --allowing students to work with classmates with whom they feel
most comfortable --having students speak from their seats rather than from the
front of the room --presenting students with oral activities in a developmental
sequence (Friedman, 1980).
Writing more specifically about the common "stage fright" type of CA, Suid
(1984) suggests activities to overcome anxiety and improve presentation skills.
These include informally questioning students concerning topics about which they
are knowledgeable, reading speech transcripts and listening to master speakers,
playing charades, presenting speeches without eye contact, and illustrating a
To address the problem of CA on a somewhat broader level, Bond (1984)
proposes a four-phase strategy:
1. Require teachers in training to take more than an introductory course in
oral communication (e.g., a course aimed at understanding the communication
behaviors of students) 2. Create basic communication courses in the earlier
elementary grades 3. Provide specialized treatment for quiet/shy students on a
voluntary basis 4. Develop classroom activities that encourage oral
The most commonly used treatment for CA in adults has been "systematic
desensitization." This includes training in deep muscle relaxation, construction
of anxiety-creating stimuli, and the graduated pairing, through imagery, of
these anxiety stimuli with the relaxed state (Friedrich and Goss, 1984).
Variations of these methods may also be effective for younger students.
Preventing or alleviating communication apprehension for every student is a
monumental if not impossible task. But simply recognizing that CA is a frequent
phenomenon that often occurs early in students' lives can be a spur toward
eliminating many factors that contribute to the quiet child's withdrawal from
FOR MORE INFORMATION
Bond, B. D. "Silent Incarceration." CONTEMPORARY EDUCATION 55 (1984): 95-101.
Friedman, P. G. "Shyness and Reticence in Students." Washington, D.C.:
National Education Association, 1980. Stock No. 1675-0-00. ED 181 520.
Friedrich, G., and B. Goss. "Systematic Desensitization." In AVOIDING
COMMUNICATION: SHYNESS, RETICENCE, AND COMMUNICATION APPREHENSION. J. A. Daly
and J. C. McCroskey, eds. Beverly Hills, Calif.: Sage Publications, 1984.
Garrison, J. P., and K. R. Garrison (Harris). "Measurement of Communication
Apprehension among Children: A Factor in the Development of Basic Speech
Skills." COMMUNICATION EDUCATION 28 (1979): 119-28.
Glaser, S. R. "Oral Communication Apprehension and Avoidance: The Current
Status of Treatment Research." COMMUNICATION EDUCATION 30 (1981): 321-41.
Harris, K. R. "The Sustained Effects of Cognitive Modification and Informed
Teachers on Children's Communication Apprehension." COMMUNICATION QUARTERLY 28
McCroskey, J. C. "Oral Communication Apprehension: A Summary of Recent Theory
and Research." HUMAN COMMUNICATION RESEARCH 4 (1977): 78-96.
McCroskey, J. C. "Quiet Children in the Classroom: On Helping Not Hurting."
COMMUNICATION EDUCATION 29 (1980): 239-44.
McCroskey, J. C. "The Communication Apprehension Perspective." In AVOIDING
COMMUNICATION: SHYNESS, RETICENCE, AND COMMUNICATION APPREHENSION. J. A. Daly
and J. C. McCroskey, eds. Beverly Hills: Sage Publications, 1984.
Richmond, V. "Implications of Quietness: Some Facts and Speculations." In
AVOIDING COMMUNICATION: SHYNESS, RETICENCE, AND COMMUNICATION APPREHENSION. J.
A. Daly and J. C. McCroskey, eds. Beverly Hills: Sage Publications, 1984.
Suid, M. "Speaking of Speaking." INSTRUCTOR 93 (1984): 56-58.
Wheeless, L. R. "Communication Apprehension in the Elementary School." SPEECH
TEACHER 10 (1971): 297-99.