ERIC Identifier: ED422495
Publication Date: 1998-00-00
Author: Catri, Deborah Bingham
Source: ERIC Clearinghouse
on Adult Career and Vocational Education Columbus OH.
Vocational Education's Image for the 21st Century. ERIC Digest.
These are hard times for secondary vocational education. Leaders of the new
school reform movement do not give it high priority. They assume that it is
separate from general education, has little educational value, and should be
replaced by a predominantly academic curriculum. At best vocational courses are
expected to provide students who are not college bound with minimal training for
low-status jobs at entry level (Silberman 1986). Ask a vocational educator to
name the most serious issues facing the field today, and most will rank "our
image problem" high on the list ("What Do People Think of Us?"1997, p. 14) The
"image problem" has been pervasive over the past 10 years as evidenced by three
journal issues from the American Vocational Association (AVA) dedicated to this
topic--November-December 1987, January 1993, and September 1997. Reviewing the
context of the problem over a 10-year period, the same messages resurface:
--A good image begins with good programs that meet the
needs of students, employers, and the community.
education continues to compete against others in the arena of education for a
shrinking student population and scarce resources.
education is mostly for high school kids who don't plan to go to college.
that benefit most from vocational education include students not going to
college, adults who need job skills, and students with disabilities.
adults and youth have heard of vocational education, but they have no clear idea
of what it is.
For many the word "vocational" doesn't work. A trend noted by AVA's
TECHNIQUES has been accelerating since 1992. Five years ago, the magazine noted
that at least 15 states had changed the name of their vocational education
system within the previous 3 years and that in many more instances school
districts had changed the names of vocational centers or programs. The reasons
varied, but the one most often cited was public image: negative baggage
associated with the word "vocational" (Ries 1997).
This ERIC DIGEST gives a brief overview of strategic marketing and how it can
build a stronger image for vocational education.
LET'S GET SERIOUS ABOUT IMAGE BUILDING
In recent years,
industries such as health care, finance, and law have been aggressively
marketing their services. This departure from tradition is a response to
sweeping changes in technology, demographics, and new customer demands.
Vocational education, like other service industries, must respond to such
change. Vocational education has much to gain from capitalizing on the benefits
of a comprehensive marketing approach. For a number of years, marketing
professionals have urged vocational educators to get serious about image
building. Some of their more pertinent advice follows.
Shields (1989) feels that vocational education can weather the assaults on
its contributions to school by aggressively marketing itself. He offers these
steps for marketing vocational education:
Identify internal (teachers, counselors, students, school board members) and
external (parents, taxpayers, civic groups, and professional organizations)
markets you want to "sell" on vocational education.
Build your network and tap into it. Assign each staff person the responsibility
for maintaining contact with one or more organizations.
Target areas that need improvement or misconceptions that require explanation.
Set your goals. These might include to provide information concerning the nature
of vocational programs; to clarify the philosophy, goals, and objectives of
programs; to publicize program activities; and to create an awareness of program
needs. Make your desired outcomes specific: to increase enrollment, for example,
or to attract more females into the program.
Design a strategic marketing plan to meet those goals.
Set a timetable.
Outline a calendar of activities that runs throughout the school year.
Coordinate resources, people, activities. Put staff members in charge of
Follow up. Meet regularly as a way of monitoring your progress and keeping the
Evaluate the results.
In their research on schools that have high public confidence, Achilles et
al. (1989) note that marketing is the most pervasive mode of building high
confidence. Their research also notes that current school and community
relations/public relations practices emphasize a passive, school-oriented
communications mode or primarily cognitive approaches, and they rely less on
marketing. The result is that confidence in public schools was relatively low in
the 1970s and 1980s.
Francis T. Tuttle (1987), past president of AVA, states: "We must have
strategic plans at every level to improve the image of vocational education" (p.
11). According to Charles H. Buzzell (1987, past executive director of AVA, the
"surest formula for improving image, the experts say is to 1. Do a good job; 2.
Do a good job; 3. Do a good job; and 4. Tell people about it" (p. 10).
Brodhead (1991) indicates that vocational educators must tell the world about
what we are doing--and be prepared to spend some money to do it. He goes as far
as to recommend that schools lacking resources to accomplish this goal should
solicit resources from business and industry. He tells schools to "create a
vision, build a plan, take it to them and show them how it's in their best
interests to fund it. Our product is their lifeblood" (p. 25).
Sharpe (1993) emphasizes that image begins at home. "Image of any service
organization is in the hands of its providers. This is especially true for
vocational-technical education, whose providers (instructors and staff) are in
daily contact with their primary customers (students) for months and even
years." (p. 24). Quantity of contact and quality of influence place vocational
education in the driver seat for tremendous control over image. Sharpe
recommends that teachers and administrators consider these all-important
questions: What do our customers think of us? How well do we perform our
services? The answers are found in the image of the program or school.
"Neither advertising nor any external influence completely shapes your
impressions of an organization. The strongest impressions come from personal
experiences. The marketing implications are obvious. 'Word-of-mouth' advertising
is the second most powerful form of marketing, after personal experience"
(Sharpe 1993, p. 24). An "upbeat, enthusiastic attitude demonstrated on the
front line is what sells companies on the vocational education student product"
SUGGESTIONS FOR IMAGE BUILDING
After years of working on
marketing principles and problems, Ries and Trout's (1993) have distilled their
findings into 22 immutable laws of marketing that they feel govern success and
failure in the marketplace. Insight for marketing vocational education can be
drawn from several of these laws.
THE LAW OF LEADERSHIP--It's better to be first than it is to be better. The
basic issue in marketing is to create a category you can be first in (p. 2).
Marketing practice for vocational education: Clearly, vocational education
has the enviable position of being the first type of occupational training
consistently offered throughout the United States. Critical to marketing efforts
is the need to position vocational education as the LEADER in occupational
training as the customers' FIRST choice.
THE LAW OF PERCEPTION--Marketing is not a battle of products. It is a battle
of perception (p. 18).
Marketing practice for vocational education: If marketing is a battle of
perception, not product, then mind takes precedence over the marketplace (e.g.,
vocational education vs. higher education). A perception that exists in the mind
is often interpreted as a universal truth. People are seldom, if ever, wrong, at
least in their own minds. Ries and Trout put it this way:
If you want to make a big impression on another person, you cannot worm your
way into their minds and then slowly build up a favorable opinion over a period
of time. The mind doesn't work that way. You have to BLAST your way into the
mind. The reason you BLAST instead of worm is people don't like to change their
minds. Once they perceive you one way, that's it. (ibid.)
Marketing practice for vocational education: To change present
"image/perception" requires a very aggressive marketing campaign with major
messages that change present perceptions. National, state, and local marketing
efforts must identify what perceptions of vocational education are formed in the
mind if we ever want to change customers' minds.
THE LAW OF THE LADDER--The marketing strategy to use depends on which rung
you occupy on the ladder (p. 38).
Marketing practice for vocational education: Although being first in the
customer's mind ought to be our primary marketing objective, the battle isn't
lost if we decide that a "college education" is first and vocational education
wants to position itself as second on the "product" ladder. This would require
that vocational education acknowledge higher education as the first "training"
alternative and offer vocational education as a viable alternative. The mind is
selective. Customers use their "ladders" in deciding which information to accept
and which information to reject. In general, a mind accepts only new data that
are consistent with its product ladder in that category. Everything else is
ignored. Vocational education may need to posture its marketing approach that
college is an excellent choice for further training BUT vocational education is
a viable alternative and can in fact lead to completion of an undergraduate
THE LAW OF PERSPECTIVE--Marketing effects take place over an extended period
of time (p. 62).
Marketing practice for vocational education: Vocational education cannot
afford to ignore the marketing function any longer. Occasional bursts of
marketing efforts do not sustain a long-term positive image with customers.
Strategic marketing planning must be done on a regular, long-term basis.
THE LAW OF UNPREDICTABILITY--Unless you write your competitors' plans, you
can't predict the future (p. 98).
Marketing practice for vocational education: Strategic marketing plans must
be fluid. Marketing plans that make assumptions about the future are usually
wrong. Good short-term planning is coming up with an angle or word that
differentiates vocational education. Then set up a coherent long-term marketing
direction that builds a program to maximize that idea or angle. It's not a
long-term plan; it's a long-term direction.
As vocational education moves into the 21st
century, the marketing process (Banach et al. 1996) will
the forces of radical change;
a responsive, future-focused organization; and
for a "chosen image" instead of a perceived image.
Marketing has a major role to play in developing a positive response to
vocational education. O'Connor and Trussell (1987) point out that, regardless of
the level or the specific institution, the basic marketing approach is the same.
It requires an internal marketing effort, a strategic plan, and a fully
committed administration. Marketing cannot be an "add-on" activity. Rather, it
must be interwoven into the fabric of the institution.
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EVALUATION AND POLICY ANALYSIS 11 no. 3 (1989): 275-284.
Banach, Banach, and Cassidy. THE ABC COMPLETE BOOK OF SCHOOL MARKETING. Ray
Township, MI: Author, 1996.
Brodhead, C. W. "Image 2000: A Vision for Vocational Education." VOCATIONAL
EDUCATION JOURNAL 66, no. 1 (January 1991): 22-25.
Buzzell, C.H. "Let Our Image Reflect Our Pride." VOCATIONAL EDUCATION JOURNAL
62, no. 8 (November-December 1987): 10.
O'Connor, P.J., and Trussell, S.T. "The Marketing of Vocational Education."
VOCATIONAL EDUCATION JOURNAL 62, no. 8 (November-December 1987): 31-32.
Ries, E. "To 'V' or Not to 'V': for Many the Word 'Vocational' Doesn't Work."
TECHNIQUES 72, no. 8 (November-December 1997): 32-36.
Ries, A., and Trout, J. THE 22 IMMUTABLE LAWS OF MARKETING. New York:
HarperCollins Publishers, 1993.
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(November 1989): 3-5
Silberman, H.F. "Improving the Status of High School Vocational Education."
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Tuttle, F.T. "Let's Get Serious about Image-Building." VOCATIONAL EDUCATION
JOURNAL 62, no. 8 (November-December 1987): 11.
"What Do People Think of Us?" TECHNIQUES 72, no. 6 (September 1997): 14-15.