The Benefits of Information Technology. ERIC Digest. 

by Kosakowski, John 

More than three decades ago, computers and related information technologies were introduced to educators as educational tools. Today, there are computers of various descriptions in nearly all schools in the United States. Teachers, school administrators, government officials, and others faced with the costs involved in technology implementation must constantly evaluate the educational benefits of technology. Is there research or other evidence that indicates computers and advanced telecommunications are worthwhile investments for educators? This Digest summarizes the observed benefits of technology implementation. The importance of evaluating the effects of technology on learning is also addressed. 


Using educational technology for drill and practice of basic skills can be highly effective according to a large body of data and a long history of use (Kulik, 1994). Students usually learn more, and learn more rapidly, in courses that use computer assisted instruction (CAI). This has been shown to be the case across all subject areas, from preschool to higher education, and in both regular and special education classes. Drill and practice is the most common application of CAI in elementary education, the military, and in adult educational settings. Fletcher, et al (1990) reports that in the military, where emphasis is on short and efficient training time, the use of CAI can cut training time by one third. In the military, CAI can also be more cost-effective than additional tutoring, reduced class size, or increased instruction time to attain equivalent educational gains. 


The application of educational technologies to instruction has progressed beyond the use of basic drill and practice software, and now includes the use of complex multimedia products and advanced networking technologies. Today, students use multimedia to learn interactively and work on class projects. They use the Internet to do research, engage in projects, and to communicate. The new technologies allow students to have more control over their own learning, to think analytically and critically, and to work collaboratively. This "constructivist" approach is one effort at educational reform made easier by technology, and perhaps even driven by it. Traditional lecture methods are often left behind as students collaborate and teachers facilitate. Students, who often know more about technology than the teacher are able to assist the teacher with the lesson. Since this type of instructional approach, and the technologies involved with it, are recent developments, it is hard to gauge their educational effects. Still, an increasing body of evidence as presented by Bialo and Sivin-Kachala (1996) for example, suggests positive results. The Apple Classrooms of Tomorrow (Dwyer, 1994), a 10-year project where students and teachers were each given two computers, one for school and one for home, illustrates some of the gains made in students' advanced skills. ACOT reports that students: 

--Explored and represented information dynamically and in many forms 

--Became socially aware and more confident 

--Communicated effectively about complex processes 

--Became independent learners and self-starters 

--Worked well collaboratively 

--Knew their areas of expertise and shared expertise spontaneously and 

--Used technology routinely and appropriately. Another effort called the Buddy Project (Indiana's Fourth Grade, 1990) supplied students with home computers and modem access to school. Positive effects included: 

--An increase in writing skills 

--Better understanding and broader view of math 

--Ability to teach others, and 

--Greater problem solving and critical thinking skills. 


Numerous studies over the years, summarized by Bialo and Sivin-Kachala (1996), report other benefits enjoyed by students who use technology. These benefits involve attitudes toward self and toward learning. The studies reveal that students feel more successful in school are more motivated to learn and have increased self confidence and self esteem when using CAI. This is particularly true when the technology allows the students to control their own learning. It's also true across a variety of subject areas, and is especially noteworthy when students are in at-risk groups (special education, students from inner-city or rural schools). 


The Internet and advanced networking technologies are comparative newcomers to the classroom. Efforts such as Net Day and e-rate discounts enacted by the Telecommunications Act (Telecommunications Act, 1996) make it easier for many classrooms around the country to connect to the Internet. Although a large body of research on the effects of the Internet in the classroom does not yet exist, recent studies illustrate some observed positive effects. A study by the Center for Applied Special Technology (1996) shows significantly higher scores on measures of information management, communication, and presentation of ideas for experimental groups with on-line access than for control groups with no access. Also, students in the experimental group reported significantly increased use of computers in four different areas--gathering information, organizing and presenting information, doing multimedia projects, and obtaining help with basic skills. 


Teachers and administrators use computer and information technologies to improve their roles in the educational process. Some examples include: 

--Using computer tools to streamline record keeping and administrative tasks, thereby helping to free up time for instruction or professional development 

--Decreasing isolation by using e-mail and the Internet to communicate with colleagues, parents, and the outside world, and 

--Increasing professional development activities by taking distance education courses, accessing educational research, and accessing classroom materials such as lesson plans. 


Some of the observed benefits associated with educational technology have been reviewed above, but what are the factors that help technology succeed in bringing about these benefits? Glenna & Melmed (1996) and the Technology Counts analysis suggest the following factors observed in successful technology-rich schools: 

--Evidence of a detailed technology plan. Such a plan should consider funding, installation and integration of equipment, ongoing management of the technology. The plan should also express a clear vision of the goals of the technology integration. 

--Teacher training and continuing education. Teachers should know how to operate the technology and how to integrate it into the curriculum. 

--Support from administration. Administrative support can come in the form of funding, or in restructuring schedules and physical space to reflect the new learning environment. 

--Support from the community. Parents, businesses, and community members can use technology as a springboard to become more involved in the activities of neighborhood schools. All can help with wiring or technical support. Parents can use e-mail to facilitate communication with teachers and administrators. Businesses can use e-mail to help mentor students and help them prepare for the workplace. 

--Support from government. Adequate funding and appropriate policy making can help to assure that technology is accessible to all schools on an equal basis. 

These factors suggest that to succeed, technology, like any educational tool, cannot exist in isolation, but must be made an integral part of the entire instructional process. 


Traditional methods of evaluating the effectiveness of educational technology present a number of problematic issues. Glenna & Melmed (1996) state these succinctly: 

--Most available tests do not reliably measure the outcomes being sought. The measures that are reported are usually from traditional multiple-choice tests. New measures need to be developed which would assess the higher-level skills and other effects often affected by technology. 

--Assessments of the impact of technology are really assessments of the instructional processes enabled by technology, and the outcomes are highly dependent on the quality of the implementation of the entire instructional process. Crucial elements include instructional design, content, and teaching strategies associated with both the software and the classroom environment. 

--The very dynamic nature of technology makes meaningful evaluation difficult. By the time long-term studies are completed, the technology being evaluated is often outdated. 

The U.S. Department of Education and Educational Testing Service (ETS) report that new methods of evaluation that look at technology in context are being investigated. These methods will focus ideally not on the question "Does technology work?" but rather on how it impacts the various components of the educational process. 


Technology has been shown to have positive effects on the instructional process, on basic and advanced skills. Technology is also changing the instructional process itself. To be effective, technology cannot exist in a vacuum, but must become part of the whole educational environment. New measures of evaluation are under development which would help to better define the role of technology in its wider context. 


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Center for Applied Special Technology. (1996). "The role of online communications in schools: A national study." Peabody, MA: CAST. Internet WWW page, at URL: (version current at April 1998). 

Dwyer, D. (April, 1994). Apple classrooms of tomorrow: What we've learned. "Educational Leadership," 51(7), 4-10. (EJ 508 281) 

Education week on the web. "Technology Counts: Schools and reform in the information age." A special report. Internet WWW page, at URL: (version current at April 1998) 

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Thompson, A.D., Simonson, M.R., & Hargrave, C.P. (1996). "Educational technology: A review of the research." Second edition. Washington, DC: Association for Educational Communications and Technology. 

U.S. Department of Education. (1996). "Getting America's students ready for the 21st century: Meeting the technology literacy challenge." Washington, DC: U.S. Department of Education. Internet WWW page, at URL: (version current at April 1998). 

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