ERIC Identifier: ED455901
Publication Date: 2001-08-00
Author: Stern, Stefanie
Source: ERIC Clearinghouse for
Community Colleges Los Angeles CA.
Learning Assistance Centers: Helping Students Through. ERIC
Facilitating student success has long been a goal of American higher
education. Learning Assistance Centers (LACs) assist institutions to meet this
goal by providing much needed comprehensive learning assistance to meet the
academic demands of all students. LACs have many different names including
Student Learning Center, Academic Success Center, Learning Skills Center,
Learning Laboratory and Center for Academic Development, among others.
Regardless of how they are named, these centers are best understood as a campus
resource that provides a variety of academic support services to students,
faculty, and staff (Maxwell, 1997).
Though LACs have been linked with "developmental education", targeting the
under prepared or remedial student, according to a 2000 survey of 144 colleges
and universities most centers' mission statements use holistic language about
helping all students reach their academic potential (National College Learning
Center Association). LACs emphasize flexibility in assisting students along all
points of their academic careers. Their offerings are designed to assist both
the advanced student as well as those who need assistance with basic skills.
Ultimately, LACs are dedicated to simply "helping students become successful
learners" (Enright, 1997). This Digest discusses the role of LACs and how LACs
differ from other campus services, emphasizing the importance of LACs in
creating academic success.
LACS DIFFER FROM LEARNING RESOURCE CENTERS AND DEVELOPMENTAL
LACs differ philosophically from both Learning Resource Centers
(LRCs) and Developmental Education. Enright (1997) distinguishes: "the LAC is
directed to helping students become successful learners while assuming modes of
instruction will remain relatively constant. On the other hand, the LRC is
dedicated to providing innovative instructional delivery systems" (p. 3). LRCs
primarily provide instruction and learning resource-related "things" to assist
with learning - updated academic computer centers, library literacy, distance
education, electronic access to remote resources, multimedia audio cassettes,
radio, and videos, and other uses of advanced technology and audio-visual
equipment to aid in instructional goals (Fradkin & Hisle, 1993). On the
other hand, LACs use such methods as collaborative groups, computer technology,
and collective learning providing such services as content tutoring, workshops,
advising, and supplemental instruction (Enright, 1997). The LRC is likely to
fall under the Dean of Library Services, while the Dean of Counseling or Student
Services directs the LAC.
Developmental Education, with its emphasis on teaching basic skills and
helping students become more competent learners, focuses on particular
preparatory classes, tutoring, and other support as preparation for
college-level coursework. Developmental programs typically target specific skill
areas - reading, writing, and mathematics - with the intent of assessing
proficiency before students move to a more rigorous curriculum. LAC goals are
similar; however, LAC staff favor voluntary enrollment into basic skills courses
and place less emphasis on assessment tests. LAC advocates are less insistent
that students must pass through a specific set of requirements before moving on.
Their role is to enable educational success by improving learning outcomes of
students at all levels (Kerstiens, 1997). The centers themselves provide
comprehensive services that are connected with the whole campus system.
FUNCTIONS OF A LEARNING ASSISTANCE CENTER
Based on a review
of the literature, Martha Maxwell (1997) identified fourteen main services or
functions LACs deliver:
Academic evaluation/diagnostic testing for learning difficulties
Programs (workshops, counseling, and courses) to improve study skills and
Peer tutoring and/or professional tutoring (appointments, drop-in, and online
Supplemental instruction (course-related, highly structured group tutoring in
which one student is trained to be the leader and meets with groups to model
successful study strategies; may be offered for extra academic credit)
Computer assisted instruction (interactive software for basic skills courses,
study skills, critical thinking, and ESL students)
Developmental/remedial courses (ranging from those who need some review to those
who need a more intensively structured program; colleges are finding that
connecting previously stand-alone developmental courses with a comprehensive LAC
integrates services and provides more support to students with typically high
Faculty outreach services (engaging faculty in promoting and incorporating
services and providing support materials as well as helping faculty incorporate
study skills into their classes)
Publicity and public relations (ongoing information services; increasing contact
Contact with college administrators about services and program needs
Ongoing staff development and staff/program certification (this can be done
under the National Association for Developmental Education guidelines)
Referral services (often made even more accessible through a web site)
Counseling (links to personal, financial, educational, and career counseling)
Advising (professional and peer)
Evaluation (student questionnaires of services, keeping accurate records, alumni
surveys; follow up studies on grade point averages and transfer/graduation
In order to carry out these functions, LACs must coordinate with existing
campus services (i.e. counseling, financial aid, etc.) to reflect the mission
and goals of the institution. Large campuses may have different departments to
carry out particular functions, while smaller campuses may have one centralized
space. Creating an environment of assistance on campus is as crucial as
providing assistance; it is what encourages students to not only seek out
services, but to feel as though they are receiving support from the campus as
COMMUNITY COLLEGE STUDENTS: OFFERING A "SENSE OF
According to Enright (1997), the "sense of place" created by LACs,
which enables students to learn with greater ease and self-confidence, is
fundamental to the success of LACs: "...the territory or real estate itself is
central to the LAC concept...it is the place and the ecology that distinguishes
the LAC from the isolated reading improvement class, the study skills seminar,
the summer orientation, and the tutorial session" (p.2). LACs create a
"learner-centered environment" for students that allows them to find their place
on campus, a component long acknowledged as having a significant effect on one's
learning outcomes (Silverman and Cassazza, 2000).
At community colleges the LAC client is likely to be nontraditional. This
student is more likely to be older, a first generation college attendee, single
or married with children, an adult woman, foreign born or a full-time employee.
This student is less likely to feel at home in the academy and does not usually
feel the same sense of "belonging" as students on four-year campuses (Enright,
Consequently, these students sometimes may not find adequate support for
themselves on campus, especially their "sense of place". Ultimately, this may
contribute to their "stopping out" of higher education.
From various student development studies (including Astin, 1993), students
who are affiliated with a campus organization, a particular on-campus job, or an
instructor are more likely to feel connected and remain in school. For Enright
(1997), having an actual locale to go to on campus, at which one can find
effective support as well as scholastic assistance, enables students to realize
a place of their own, their personal "sense of place." This important
relationship to the institution, however formal or informal, boosts retention.
Enright proclaims, "The learning center is the nontraditional students' place."
Thus, at the community college, the LAC can be a physical place for a student to
not only receive the academic assistance required to succeed in college-level
courses, but the "sense of place" needed by students who may not feel
comfortable in the realm of academia.
The recent trend in postsecondary education of becoming more
"learning-centered" (Silverman & Cassazza, 2000) supports the importance of
LACs and the many services they provide. The LACs' campus-wide approach to
learning assistance for all students advances a comprehensive student learning
To support learning assistance
professionals, the National College Learning Center Association provides
resources regarding tutoring, grants, conferences, and a summer institute on its
web site. www.eiu.edu/~lrnasst/nclca/index.html
The College Reading and Learning Association offers a monograph for
practitioners entitled "Starting a Learning Assistance Center".
For a list of LAC web sites by state and college see
http://www.pvc.maricopa.edu/%7Elsche/resources/websitedir/states.htm l or
Astin, A.W. (1993). What matters in college?
Four critical years revisited. San Francisco: Jossey-Bass, Inc. (EJ 479 695)
Enright, G. (1997). LAC, LRC, and developmental education: An orientation for
the beginning learning center professional. In S. Mioduski and G. Enright's
(eds.) Proceedings for the 15th and 16th Annual Institutes For Learning
Assistance Professionals: 1994 and 1995. Tucson, AZ: University Learning Center,
University of Arizona.
Fradkin, B. & W.L. Hisle. (1993, April/May). Harnessing the future:
Administrative support for learning resources. Community College Journal, 63
(5), 24-29. (EJ 461 681)
Kerstiens, G. (1997). Taxonomy of learning support services. In S. Mioduski
and G. Enright's (eds.) Proceedings of the 15th and 16th Annual Institutes For
Learning Assistance Professionals: 1994 and 1995. Tucson, AZ: University
Learning Center, University of Arizona.
Maxwell, M. (1997). What are the functions of a college learning assistance
center? (ED 413 031)
National College Learning Center Association 2000-2001 Resource Directory.
National College Learning Center Association.
Silverman, S.L. & M.E. Casazza. (2000). Learning and Development: Making
Connections to Enhance Teaching. San Francisco: Jossey-Bass, Inc. (ED 435 698).