ERIC Identifier: ED465377
Publication Date: 2002-09-00
Author: Eisenberg, Michael B. - Johnson, Doug
Clearinghouse on Information and Technology Syracuse NY.
Learning and Teaching Information Technology--Computer Skills in Context. ERIC Digest.
There is clear and widespread agreement among the public and educators that
all students need to be proficient computer users or "computer literate."
However, while districts are spending a great deal of money on technology, there
seems to be only a vague notion of what computer literacy really means. Can the
student who operates a computer well enough to play a game, send e-mail or surf
the Web be considered computer literate? Will a student who uses computers in
school only for running tutorials or an integrated learning system have the
skills necessary to survive in our society? Will the ability to do basic word
processing be sufficient for students entering the workplace or post-secondary
Clearly not. In too many schools, teachers and students still use computers
only as the equivalent of expensive flash cards, electronic worksheets, or as
little more than a typewriter. The productivity side of computer use in the
general content area curriculum is neglected or grossly underdeveloped
Recent publications by educational associations are advocating for a more
meaningful use of technology in schools (ISTE, 2000). Educational technologists
are clearly describing what students should know and be able to do with
technology. They are advocating integrating computer skills into the content
areas, proclaiming that computer skills should not be taught in isolation and
that separate "computer classes" do not really help students learn to apply
computer skills in meaningful ways. There is increasing recognition that the end
result of computer literacy is not knowing how to operate computers, but to use
technology as a tool for organization, communication, research, and problem
solving. This is an important shift in approach and emphasis.
Moving from teaching isolated technology skills to an integrated approach is
an important step that takes a great deal of planning and effort. Fortunately,
we have a model for doing so. Over the past 25 years, library media
professionals have worked hard to move from teaching isolated "library skills"
to teaching integrated "information skills." They found that information skills
can be integrated effectively when the skills (1) directly relate to the content
area curriculum and to classroom assignments, and (2) are tied together in a
logical and systematic information process model.
Schools seeking to move from isolated information technology skills
instruction will also need to focus on both of these requirements. Successful
integrated information skills programs are designed around collaborative
projects jointly planned and taught by teachers and library media professionals.
Information technology skills instruction can and should be imbedded in such a
curriculum. Library media specialists, computer teachers, and classroom teachers
need to work together to develop units and lessons that will include both
technology skills, information skills, and content-area curriculum outcomes.
A meaningful, unified information technology literacy curriculum must be more
than a "laundry list" of isolated skills, such as knowing the parts of the
computer, writing drafts and final products with a word processor, and searching
for information using the World Wide Web.
While these specific skills are important for students to learn, the "laundry
list" approach does not provide an adequate model for students to transfer and
apply skills from situation to situation. These curricula address the "how" of
computer use, but rarely the "when" or "why." Students may learn isolated skills
and tools, but they would still lack an understanding of how those various
skills fit together to solve problems and complete tasks. Students need to be
able to use computers and other technologies flexibly, creatively and
purposefully. All learners should be able to recognize what they need to
accomplish, determine whether a computer will help them to do so, and then be
able to use the computer as part of the process of accomplishing their task.
Individual computer skills take on a new meaning when they are integrated within
this type of information problem-solving process, and students develop true
"information technology literacy" because they have genuinely applied various
information technology skills as part of the learning process.
The curriculum outlined on pages 2-3 of this ERIC Digest, "Technology Skills
for Information Problem Solving," demonstrates how technology literacy skills
can fit within an information literacy skills context (American Association of
School Librarians, 1998). The baseline information literacy context is the Big6
process (see sidebar and Eisenberg & Berkowitz, 1988, 1992, 1999, 2000). The
various technology skills are adapted from the International Society for
Technology in Education's National Educational Technology Standards for Students
(2000) and the Mankato Schools Information Literacy Curriculum Guideline.
Students might reasonably be expected to authentically demonstrate these basic
computer skills before graduation.
Some technology literacy competencies that may be relevant in some situations
include: (1) knowing the basic operation, terminology, and maintenance of
equipment, (2) knowing how to use computer-assisted instructional programs, (3)
having knowledge of the impact of technology on careers, society, and culture
(as a direct instructional objective), and (4) computer programming.
Defining and describing technology skills is only a first step in assuring
all our children become proficient information and technology users. A
teacher-supported scope and sequence of skills, well designed projects, and
effective assessments are also critical. Equally essential is collaboration
among classroom teachers, teacher librarians, and technology teachers in order
to present students with a unified and integrated approach to ensure that all
children master the skills they will need to thrive in an information rich
future (Eisenberg & Lowe, 1999).
TECHNOLOGY SKILLS FOR INFORMATION PROBLEM SOLVING
Curriculum Based on the Big6 Skills Approach
Michael B. Eisenberg, Doug Johnson and Robert E. Berkowitz Permission is granted
for educational use or reprint of all or parts of this curriculum as long as the
authors are properly and prominently credited.
1. TASK DEFINITION
The first part in the information problem-solving process involves
recognizing that an information need exists, defining the problem, and
identifying the types and amount of information needed. In terms of technology,
students will be able to:
Communicate with teachers regarding assignments, tasks, and information problems
using e-mail; online discussions (e.g., listservs, threaded Web-based
discussions, newsgroups); real-time communications (e.g., instant messaging
services, chat rooms, IP telephony); desktop teleconferencing; and groupware on
the Internet, intranets, and local area networks.
Generate topics, define problems, and facilitate cooperative activities among
groups of students locally and globally using e-mail, online discussions,
real-time communications, desktop teleconferencing, and groupware on the
Internet and local area networks.
Generate topics, define problems, and facilitate cooperative activities with
subject area experts locally and globally using e-mail, online discussions,
real-time communications, desktop teleconferencing, and groupware on the
Internet and local area networks.
Define or refine the information problem using computerized graphic
organization, brainstorming or idea generating software. This includes
developing a research question or perspective on a topic.
2. INFORMATION SEEKING STRATEGIES
Once the information problem has been formulated, the student must consider
all possible information sources and develop a plan for searching. Students will
be able to:
Assess the value of various types of electronic resources for data gathering,
including databases, CD-ROM resources, commercial and Internet online resources,
electronic reference works, community and government information electronic
Assess the need for and value of primary resources including interviews,
surveys, experiments, and documents that are accessible through electronic
Identify and apply specific criteria for evaluating computerized electronic
Identify and apply specific criteria for constructing meaningful original data
gathering tools such as online surveys, electronic interviews, or scientific
data gathering tools such as probes, meters, and timers.
Assess the value of e-mail, online discussions, real-time communications,
desktop teleconferencing, and groupware on the Internet and local area networks
as part of a search of the current literature or in relation to the information
Use a computer to generate modifiable flow charts, time lines, organizational
charts, project plans (such as Gantt charts), and calendars which will help the
student plan and organize complex or group information problem-solving tasks.
Use handheld devices such as personal digital assistants (PDAs), electronic
slates or tablet PCs to track contacts and create to-do lists and schedules.
3. LOCATION AND ACCESS
After students determine their priorities for information seeking, they must
locate information from a variety of resources and access specific information
found within individual resources. Students will be able to:
Locate and use appropriate computer resources and technologies available within
the school library media center, including those on the library media center's
local area network (e.g., online catalogs, periodical indexes, full-text
sources, multimedia computer stations, CD-ROM stations, online terminals,
scanners, digital cameras).
Locate and use appropriate computer resources and technologies available
throughout the school including those available through intranets or local area
networks (e.g., full-text resources, CD-ROMs, productivity software, scanners,
Locate and use appropriate computer resources and technologies available beyond
the school through the Internet (e.g., newsgroups, listservs, WWW sites, ftp
sites, online public access library catalogs, commercial databases and online
services, and other community, academic, and government resources).
Know the roles and computer expertise of the people working in the school
library media center and elsewhere who might provide information or assistance.
Use electronic reference materials (e.g., electronic encyclopedias,
dictionaries, biographical reference sources, atlases, geographic databanks,
thesauri, almanacs, fact books) available through intranets or local area
networks, stand-alone workstations, commercial online vendors, or the Internet.
Use the Internet or commercial computer networks to contact experts and help and
Conduct self-initiated electronic surveys through e-mail, listservs, newsgroups
and online data collection tools.
Use organizational systems and tools specific to electronic information sources
that assist in finding specific and general information (e.g., indexes, tables
of contents, user's instructions and manuals, legends, boldface and italics,
graphic clues and icons, cross-references, Boolean logic strategies, time lines,
hypertext links, knowledge trees, URLs, etc.) including the use of:
1. Search tools and commands for stand-alone, CD-ROM, networked or Web-based
online databases and services;
2. Search tools and commands for searching the Internet, such as search
engines, meta search tools, bots, directories, jump pages, and specialized
resources such as those that search the Invisible Web;
3. Specialized sites and search tool commands that limit searches by date,
location, format, collection of evaluated sites or other criteria.
4. USE OF INFORMATION
After finding potentially useful resources, students must engage (read, view,
listen) the information to determine its relevance and then extract the relevant
information. Students will be able to:
Connect and operate the computer technology needed to access information, and
read the guides and manuals associated with such tasks.
Know and be able to use the software and hardware needed to view, download,
decompress and open documents, files, and programs from Internet sites and
Copy and paste information from an electronic source into a personal document
complete with proper citation.
Take notes and outline with a word processor, database, presentation or similar
Record electronic sources of information and locations of those sources in order
to properly cite and credit sources in footnotes, endnotes, and bibliographies.
Use electronic spreadsheets, databases, and statistical software to process and
analyze statistical data.
Analyze and filter electronic information in relation to the task, rejecting
information that is not relevant.
Save and backup data gathered to secure locations (floppy disk, personal hard
drive space, RW-CD, online storage, flash memory, etc.)
Students must organize and communicate the results of the information
problem-solving effort. Students will be able to:
Classify and group information using a word processor, database or spreadsheet.
Use word processing and desktop publishing software to create printed documents,
applying keyboard skills equivalent to at least twice the rate of handwriting
Create and use computer-generated graphics and art in various print and
Use electronic spreadsheet software to create original spreadsheets.
Generate charts, tables and graphs using electronic spreadsheets and other
Use database software to create original databases.
Use presentation software to create electronic slide shows and to generate
overhead transparencies and slides.
Create and use projection devices to show hypermedia and multimedia productions
with digital video, audio and links to HTML documents or other programs. Convert
presentations for display as Web pages.
Create Web pages and sites using hypertext markup language (HTML) in a text
document or using Web page creation tools and know the procedure for having
these pages loaded to a Web server.
Use e-mail, ftp, groupware, and other telecommunications capabilities to publish
the results of the information problem-solving activity.
Use specialized computer applications as appropriate for specific tasks, e.g.,
music composition software, computer-assisted drawing and drafting programs,
mathematics modeling software, scientific measurement instruments, etc.
Properly cite and credit electronic sources (text, graphics, sound and video) of
information within the product as well as in footnotes, endnotes, and
Evaluation focuses on how well the final product meets the original task
(effectiveness) and the process of how well students carried out the information
problem-solving process (efficiency). Students may evaluate their own work and
process or be evaluated by others (i.e., classmates, teachers, library media
staff, parents). Students will be able to:
Evaluate electronic presentations in terms of the content and format and design
self-assessment tools to help them evaluate their own work for both content and
Use spell and grammar checking capabilities of word processing and other
software to edit and revise their work.
Apply legal principles and ethical conduct related to information technology
related to copyright and plagiarism.
Understand and abide by telecomputing etiquette when using e-mail, newsgroups,
listservs and other Internet functions.
Understand and abide by acceptable use policies and other school rules in
relation to use of the Internet and other electronic technologies.
Use e-mail, real-time communications (e.g., listservs, newsgroups, instant
messaging services, chat rooms, IP telephony) desktop teleconferencing, and
groupware on the Internet and local area networks to communicate with teachers
and others regarding their performance on assignments, tasks, and information
Thoughtfully reflect on the use of electronic resources and tools throughout the
THE BIG6 SKILLS APPROACH TO INFORMATION PROBLEM SOLVING
(c) Eisenberg and Berkowitz 1987
The Big6 is an information literacy curriculum, an information
problem-solving process, and a set of skills which provide a strategy for
effectively and efficiently meeting information needs. The Big6 Skills approach
can be used whenever students are in a situation, academic or personal, which
requires information to solve a problem, make a decision or complete a task.
This model is transferable to school, personal, and work applications, as well
as all content areas and the full range of grade levels. When taught
collaboratively with content area teachers in concert with content-area
objectives, it serves to ensure that students are information literate. The Big6
Define the task (the information problem).
Identify information needed in order to complete the task (to solve the
Information Seeking Strategies
Brainstorm all possible sources.
Select the best sources.
Location and Access
Find information within the sources.
Use of Information
Engage in the source (read, hear, view, touch).
Extract relevant information.
Organize information from multiple sources.
Present the information.
Judge the process (efficiency).
Judge the product (effectiveness).
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